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Frequently asked questions
We offer free delivery on all orders. No minimum order value required.
You have 30 days from the date of delivery to return your items. To be eligible, items must be unwashed, unworn, and in the same condition as received original packaging included.
Return shipping costs are the responsibility of the customer. No restocking fees apply.
To initiate a return, please email us at info@averyandmaren.com and we will guide you through the process step by step.
Once your return has been received and processed, a full refund will be issued within 14 days to the original payment method used at the time of purchase.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details. If you have not received a tracking email after 1 to 2 business days, please contact us at info@averyandmaren.com and we will look into it right away.
Feel free to reach out to us at info@averyandmaren.com and we'll be happy to help. We aim to respond to all inquiries within 24 hours.
Customer service hours:
Monday to Friday: 9:00 AM – 6:00 PM (ET)
Saturday: 10:00 AM – 4:00 PM (ET)